(FAQ)
❓ Frequently Asked Questions
1. What products do you sell?
We specialize in high-quality building materials including tiles, bathroom accessories, sanitaryware, kitchen fittings, and more. We offer products from premium brands at competitive prices.
2. Do you offer delivery across the UAE?
Yes! We provide fast and reliable delivery across all emirates in the UAE. Delivery charges may vary depending on your location and order size.
3. Is there a minimum order amount for delivery?
Minimum order requirements may apply based on the product category and destination. Please check the product page or contact us for details.
4. Can I return or exchange products?
Yes, we accept returns or exchanges within 7 days of delivery, provided the items are unused, in original packaging, and not custom-ordered. Some exclusions may apply.
5. Do your products come with a warranty?
Yes. Most of our products come with manufacturer warranties. For example, selected Italy & Germany brands offer up to 5 years warranty. Please refer to individual product pages for specific warranty information.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number or our team will contact you directly for delivery confirmation.
7. What payment methods do you accept?
We accept cash on delivery (COD), bank transfer, and online payments (credit/debit cards). For large or project-based orders, customized payment terms can be arranged.
8. Do you provide installation services?
We can connect you with trusted professionals for tile installation, sanitaryware fitting, and more. Installation service is optional and subject to availability.
9. Can I visit your showroom?
Yes, you're welcome to visit our showroom. Please check our Contact Us page for location, timings, and directions.
10. Do you offer bulk discounts for projects or resellers?
Absolutely! We offer special prices for bulk buyers, contractors, interior designers, and resellers. Contact us directly for a custom quote.