Delivery & Return Policy
🚚 Delivery Policy
- Delivery Area: We deliver across all emirates in the UAE.
- Delivery Time: Orders are typically delivered within 2–5 working days.
- Delivery Charges: Charges may vary depending on location and order size. Free delivery may be available on qualifying orders.
- Order Confirmation: Our team will contact you to confirm the delivery schedule after your order is placed.
- Large/Heavy Items: For bulky items like tiles, please ensure proper access for unloading at the delivery location.
🔁 Return & Exchange Policy
❌ Tiles
No return or exchange is allowed for tile items once delivered.
Please make sure to order correct quantities and double-check the design before confirming.
✅ Sanitaryware & Accessories
- Returns or exchanges are accepted within 3 days of delivery.
- Items must be:
- Unused
- In original packaging
- Without any installation or damage
- Custom or special-order items are non-returnable.
💬 How to Request a Return
Contact our support team via WhatsApp or phone within 3 days of receiving your order.
Provide your order number, item details, and reason for return.
Our team will guide you through the return or exchange process.
⚠️ Important Notes
- We reserve the right to reject returns that do not meet our return conditions.
- Refunds (if applicable) will be processed after inspection and approval.
- Return shipping costs (if any) are the responsibility of the customer unless the return is due to a wrong or defective item.